Beware of Winter Fuel Payment Scams: Stay Safe This Winter

November 22, 2024

As the temperature drops, many people rely on the government’s Winter Fuel Payment to help with heating costs. Unfortunately, scammers often target vulnerable individuals during this time with fraudulent schemes. We want to make sure you know how to spot and avoid these scams, and where to turn if you need help.

What is the Winter Fuel Payment?

Winter Fuel Payment is an annual tax-free payment for households that include someone born on or before 22 September 1958 (for 2024-25) and, from 2024 onwards, receive Pension Credit, Universal Credit, Income Support, income-based Jobseeker’s Allowance or income-related Employment and Support Allowance, or an award of Child Tax Credit or Working Tax Credit of at least £26 for the tax year 2024-25. It’s designed to help you cover your heating costs in winter, with households receiving up to £300. 

Common Scams to Watch Out For

• Fake Emails or Texts Claiming to Be From the Government

Scammers may send emails or texts asking for personal details to “process your Winter Fuel Payment.” These messages often include links to fake websites.

• Fraudulent Phone Calls

Some scammers pose as government officials, asking you to verify your bank details or provide sensitive information over the phone.

• Bogus Letters

You might receive a letter that looks official but asks for payments, personal details, or your bank information.

• Social Media or Online Ads

Beware of ads or posts claiming you need to “apply” for the payment through their link.

How to Protect Yourself

• Know the Process:

If you are eligible, the Winter Fuel Payment will usually be made automatically into your bank account or sent by post. You do not need to provide additional information.

• Check the Sender:

Genuine government communications won’t ask you for your bank details by email, text, or over the phone. If in doubt, contact the government directly.

• Never Share Personal Information:

Avoid giving out your bank details, National Insurance number, or other personal information unless you are certain of who you are dealing with.

• Look Out for Red Flags:

Poor grammar, urgent demands, or links to unfamiliar websites are common signs of a scam.

What to Do If You’ve Been Targeted

• Report It:

If you suspect a scam, report it to Action Fraud at 0300 123 2040 or via their website.

• Get Advice:

You can speak to us at Citizens Advice if you’re unsure about a message or phone call. Get in touch with us.

• Protect Your Bank Account:

If you’ve shared your details, contact your bank immediately to secure your account.

Remember: Stay Alert and Spread the Word

Scammers thrive on fear and confusion. By staying informed and cautious, you can protect yourself and help others avoid falling victim. Share this information with friends, family, and neighbours so everyone can enjoy a safer winter.

For more tips on avoiding scams and information about the Winter Fuel Payment, visit gov.uk/winter-fuel-payment.

Categories: Advice