Volunteering

About Volunteering

Why volunteer for us?

Our comprehensive team fully supports volunteers by providing necessary training and development as well as continuously offering support and supervision.

We promote good mental health and have bronze status in The Better Health at Work Awards which recognises the efforts of employers in addressing health issues within the workplace. We frequently run fun activities for our volunteers and paid staff to get involved with if they wish and have clubs such as book, keep fit, film and photography.

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The benefits of volunteering for us

There are many benefits to volunteering for us.  Here are a few examples;

• develop or learn a new skill, broaden knowledge or utilise experience,
• gain confidence and self-esteem
• improve employability. Volunteering for us provides skills and experience that is valued by many employers.  Some of our staff started as volunteers including some of our managers.
• the reward from being able to help people,
• get to know or to give something back to the community,
• try something different,
• meet new people and make friends whilst helping us deliver our critical services,
• a chance to socialise.

Click to see our volunteering roles. Should you be interested in volunteering for something not currently advertised we’d still like to hear from you, or if you would like more information or an informal chat please complete the form in volunteer now.

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Frequently Asked Questions

• • How much time do I have to commit to volunteering?
    The minimum is 8-10 hours per week, for around 18 months.
  • How often do you recruit volunteers?
    We recruit in cohorts 3/4 times a year. To find out when our next intake is, complete our contact form and we will be in touch.
  • Do I get paid for my travel expenses?
    As a service we aim to ensure that volunteers are not out-of-pocket as a result of their volunteering.
  • I have children, am I able to volunteer in term time only?
    Yes, although we may expect more hours from you during the school term
  • How long does the learning take?
    It depends on how many hours you can commit but we work on a 12 week learning plan.
  • Am I required to self study?
    Yes, the initial training is a mix of self-study and observations
  • What if I’ve used the service before?
    Having experience of using the Citizens Advice service can give you valuable insight into what it’s like to access the Citizens Advice service and so we really value volunteers who have used the service before. If you’ve had advice about an ongoing or complex issue very recently, we might suggest a short waiting time before you become a volunteer.
  • I have a criminal record, can I still volunteer?
    Having a criminal record doesn’t mean you won’t be able to volunteer with us. This is with the exception of sexual offences against vulnerable adults and children. Whether we’re able to offer you an opportunity will depend on the nature and circumstances of the offence and the relevance to the role you’re applying for. You can read our Criminal Records & Convictions policy for more information.
  • I’m disabled, will I be able to volunteer?
    We particularly welcome disabled volunteers and those with physical and mental health conditions. When you volunteer with us you can expect a welcoming and inclusive environment that is free from discrimination. If your health condition might impact on your volunteering please let us know so we can discuss and provide the support or equipment you might need for when you apply, training or undertaking your role.

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What happens next?

Step 1 – Explore volunteering with Citizens Advice County Durham  

• Start by exploring our website, where a section dedicated to volunteering outlines various roles, from advisers to admin support. Each role has detailed descriptions, helping you identify one that matches your skills and interests. 

Step 2 – Express an interest in volunteering 

• After learning about volunteer opportunities with Citizens Advice, you submit an initial expression of interest through our online form. You provide basic details about yourself and indicate which volunteer role you’re interested in. Shortly afterwards, we will contact you to let you know the outcome of your initial interest. 

Step 3 – Complete our volunteering application form 

• When we are accepting applications, you will be invited to complete an application form. You provide information about your background, skills, availability, and motivation for volunteering.  

• We may contact you for additional information or to clarify any questions we have. 

Step 4 – Attend an interview  

• If you’re interested in moving forward, you’re scheduled for a more in-depth interview with a Citizens Advice supervisor and Learning Lead. They will ask about your skills, experience, and interest in the role to ensure it’s a good fit for both you and us 

Step 5 – Pre-induction Checks 

• After the interview, you’re asked to complete a few important pre-induction checks, including providing references, proof of ID, and a criminal record self-disclosure form in line with our Criminal Records & Convictions policy. You may also be asked to declare any conflicts of interest. These checks help ensure that you meet Citizens Advice’s standards for client support and trust. Adding this pre-induction step ensures a safe and secure environment for both volunteers and clients while reinforcing Citizens Advice’s commitment to integrity and transparency. 

Step 6 – Induction  

• Upon passing the interview and checks, you’re invited to start training, which includes both online modules and in-person sessions. Training covers essential topics like client confidentiality, data protection, and how to navigate the Citizens Advice systems to provide accurate advice. You’re given an induction to understand the office setup, meet key staff, and learn where to find resources. 

If you still have uncertainties, please don’t hesitate to reach out to us via email at volunteer@citizensadvicecd.org.uk