Using our Website – Our Privacy Policy

When you use our website, we collect your information from you such as location data, cookies, or personal information you give us through completing online forms.

If you used a form function

We have 4 forms on our website; feedback, complaints, volunteer now and diversity monitoring form.

We’ll collect any other information you have willingly provided in your query.

We use your contact details you have provided to get in touch if we need to.

We only access your information for other reasons if we really need to – for example, to investigate complaints.

We don’t share your personal information.

Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

We keep your data for as long as it is required and a maximum of 6 years, unless your complaint is serious or involves insurance claim or other dispute we keep the data for 16 years.

Cookies

We use data called ‘cookies’ to get information about how you’re using our website – for example, what pages you click on, location and what device you’re using. Find out more how we collect and use cookies when you browse our website.

The information Cookies do collect such as location, you can’t be identified from. It is completely anonymous.

How we collect your data

We’ll collect your location data using Google Analytics.

If you don’t want Google Analytics to collect your data, you can opt out by downloading the opt-out plug in to your device.

Contact us about your data

You can contact us at any time and ask us:

  • what information we’ve stored about you
  • to change or update your details
  • to delete your details from our records

Send us a message at enquires@citizensadvicecd.org.uk

Or call us on 0300 323 1000 (press option 1), we may not be able to answer your call but you can leave a voicemail.

If you want to make a complaint

If you’re not happy with how we’ve handled your data, you can make a complaint.