Current Vacancies

available at Citizens Advice County Durham

Current vacancies

Debt Adviser/Trainee Debt Adviser
Healthier and Wealthier Administrator


Debt Adviser/Trainee Debt Adviser

Hours: Full time – up to 37 hours per week

Location: Hybrid Across County Durham and Remote

Duration: Permanent

Salary: £24,102 - £26,780

Closing date for applications: 4 April 2025

Proposed date for interview: 14 April 2025

We are excited to announce that we are currently seeking to recruit a Debt Advisers to join our thriving charity within County Durham.

This is an excellent opportunity to join one of the UK’s leading charities.

We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Debt advice service, who are committed to providing support to clients within our community. If you have a background in advice work, or are looking for a new career in advice giving then this role will give you the job satisfaction and the reward you are looking for.

The purpose of the role is to provide tailored advocacy, advice and support to individuals and families struggling with debts and provide them with help to overcome and prevent them from falling into similar situations again. Advice is provided to the local clients of County Durham through a variety of channels.

Whilst the successful candidate will ideally have experience of a debt project and have completed training to caseworker level, we are open to applications from candidates who require training to attain the required specialist debt advice accreditation.

Candidates should be able to demonstrate excellent communication skills, with good understanding of interviewing skills and general advice work.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team; you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

Download a pack below or contact recruitment@citizensadvicecd.org.uk to request one. Please note we do not accept CV’s

What we offer, there’s lots:

  • From 1st April 23 CACD have committed to become a real living wage employer.
  • Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
  • 28 days holiday plus bank holidays from your first day of employment with an increase to 33 days after 5 years of employment.
  • We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
  • As a member of the team, you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
  • Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
  • We have fruit in every office and sometimes we really enjoy cake.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Application Form Guidance

CACD Application plus monitoring form

Trainee Debt Adviser Advert

Trainee Debt Adviser Person Specification


Healthier and Wealthier Administrator

Hours: 22.5 hours per week

Location: Spennymoor

Duration:

Salary: Real Living Wage

Closing date for applications: 4th April 2025

Proposed date for interview: 14th April 2025

We are excited to announce that we are currently seeking to recruit an Administrator to join our thriving charity within County Durham. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing Healthier and Wealthier team based Spennymoor, who are committed to providing support to clients within our community. If you have a background in administration work or are looking for a new career then this role will give you the job satisfaction and the reward you are looking for.

Where we receive a high number of applications we may pause or close recruitment early.

The successful post holder will provide administrative support to a team of advisers who provide an in-depth telephone service aimed at supporting patients who typically have long-term health conditions and disabilities.

 

This rewarding role will involve direct contact with GP practices and their patients, as well as supporting the smooth running of the team with booking appointments, using IT to manage records, and related paperwork. Administrators who enjoy problem-solving and working on new ideas will have opportunities to contribute to developing a responsive and unique service that supports the busy and fast-changing world of healthcare provision in the community.

Applicants should be able to demonstrate excellent communication and organising skills, including an ability to listen effectively and speak confidently and sensitively with a wide range of people. A keen ‘eye for detail’ and ability to follow processes reliably in busy environments is essential. A willingness to take on new tasks and work flexibly with colleagues is highly desirable and will make the role rewarding for someone who enjoys both variety and detail.

Download a pack below or contact recruitment@citizensadvicecd.org.uk to request one. Please note we do not accept CV’s

What we offer, there’s lots:

  • From 1st April 23 CACD have committed to become a real living wage employer.
  • Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
  • 28 days holiday plus bank holidays from your first day of employment with an increase to 33 days after 5 years of employment.
  • We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
  • As a member of the team, you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
  • Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
  • We have fruit in every office and sometimes we really enjoy cake.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it

Application Form Guidance

CACD Application plus monitoring form

Healthier and Wealthier Adminstrator Job Description and Person Specification

Healthier and Wealthier Administrator Job Advert


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