Privacy Policy – Reaching Out Across Durham

How Citizens Advice County Durham collects your data

We’ll get your permission by asking to see a signed consent form you completed upon registering as a participant with ROAD

Before we ask for your information, we’ll always explain how we use your information. You will already be registered on the ROAD project and have been referred to us, you will have already signed a consent form through another partner of ROAD, we will request permission to access your data through the lead partner of ROAD – Groundwork NS & Cumbria. They’ll ensure we are authorised to access your information before granting permission.

The legal basis for collecting and sharing you data is Public Task, ROAD is meeting the aims of a public body in the public interest to improve employment within County Durham under European Social Fund Youth Employment Initiative.

 

What Citizens Advice County Durham asks for

We will only ask for information that’s relevant to the programme, to keep in touch with you and to provide you with the help you require.

 

  • Your name and contact details
  • Personal information that will help us provide you with the help you require

 

If you don’t want to give us certain information, you don’t have to. Please speak with us with your concerns and we can advise what information you can withhold without compromising your participation with the project.

How Citizens Advice County Durham will use your information

The main reason we ask for your information is because the funder requires us to, to ensure eligibility on the programme.

Working on your behalf

When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.

How Citizens Advice County Durham stores your information

We will enter your information into a secure client records management system as procured by Groundwork NE & Cumbria the lead partner of ROAD.

The original signed documentation will be sent securely to Groundwork NE & Cumbria the lead partner of ROAD and a copy retained securely for our records until the end of the project when it will be permanently deleted or destroyed using an onsite shredding service.

How Citizens Advice County Durham shares your information

We will share your information with Groundwork NE & Cumbria the lead partner of ROAD who may in turn share your information with other partners of ROAD if you request to join one their activities. You provide consent for this to happen on the registration forms you complete when you register on ROAD.

We may share your information with third parties outside of ROAD only if you expressly request us to do so and only for the purposes agreed.

 

Contact Citizens Advice County Durham about your information

If you have any questions about how your information is collected or used, you can contact the Financial & Digital Inclusion team at Citizens Advice County Durham

Switchboard: 0300 323 1000, open Monday to Thursday 9am-5pm and Friday 9am-4:30pm

Email: enquires@citizensadvicecd.org.uk

You can contact us to:

  • find out what personal information we hold about you
  • correct your information if it’s wrong, out of date or incomplete
  • request we delete your information
  • ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
  • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
  • ask us stop using your information

 

Who’s responsible for looking after your personal information

Groundwork NE & Cumbria and Citizens Advice County Durham are ‘joint data controller’ for your personal information until 31st July 2019 when Groundwork NE & Cumbria will be solely responsible for securely archiving and storing your data.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner’s website.