What We Do

We provide Independent, impartial advice to all for no charge to clients as well as campaigning for change. Find out more about our projects here

Volunteer led Advice Service

Volunteer led Advice Service

The heart of our charity, Citizens Advice service – providing advice from 10 offices. We can guarantee you an independent and impartial service by highly trained volunteers. The service links up with a range of other projects and can help with virtually any issue.

Money Advice Service Debt Advice Project

Money Advice Service Debt Advice Project

The debt advice project employing a dedicated team of Debt workers & administrators is funded by the Money Advice Service offering advice & support across County Durham in our offices or on the phone. Click here for more information.

Money Advice Service Debt Relief Order Unit

Money Advice Service Debt Relief Order Unit

The Debt Relief Order unit employing a specialist team of approved intermediaries & staff is funded by the Money Advice Service and helps over 6,000 clients a year with their debt issues across the country. Click here for more information.

One Point Children's Service

One Point Children's Service

This service aims to provide advice and support to families accessing the one point service. Funded by Durham County Council. We provide two dedicated workers who help families with their issues through-out County Durham and who are referred from the One Point service.

Healthier and Wealthier Service

Healthier and Wealthier Service

Telephone advice funded by Durham County Council helping patients of GP’s surgeries in County Durham, primarily those with a long term health condition or mental health issue and helps them maximise their income and helping them claim disability benefits. Click here for more information.

Housing Options Advice Project

Housing Options Advice Project

Homelessness prevention advice service in County Durham. Durham County Council funds a full time adviser who is embedded in Durham County Councils Housing Option Team. Referrals are received by the Housing Options team to help people with homelessness or housing issues.

DurhamWorks

DurhamWorks

DurhamWorks is a dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment or training. DurhamWorks is funded by The European Social Fund, supported by the European Youth Employment Initiative and delivery partners. Click here to find out more!

Reaching Out Across Durham

Reaching Out Across Durham

ROAD is funded by the Big Lottery Fund and the European Social Fund until July 2019, and is a Building Better Opportunities (BBO) programme. It brings together 12 organisations who want to make a real difference to people who live in County Durham and are aged 25 and over. Click here to find out more!

What We Do

Advice in County Durham

This is an innovative project, led by Citizens Advice County Durham and Durham County Council, has over 130 agencies on board, dedicated to working together and giving better advice. We operate a training programme for workers and agencies, regular network events looking at developments, conferences on big issues affecting the advice sector and a secure online portal to ensure clients can be passed on to another agency without having to tell their story many times. The partnership believes there is “no wrong door” in the county when it comes to people seeking advice.

Stanley Advice Project

Stanley Advice Project

Stanley Town Council have generously funded us to continue an advice service in Stanley. This will provide three days of advice in the Stanley advice hub, based in The Venue, with other agencies. Click here for more information or here to find us now