Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Experienced Debt Caseworkers preferably with approved Intermediary Status for Debt Relief Orders (DRO)
Administrator

Experienced Debt Caseworkers preferably with approved Intermediary Status for Debt Relief Orders (DRO)

Hours: 15.5 or 22.5 per week

Location: Citizens Advice County Durham, Armstrong House, Abbey Woods Business Park, Pity Me, Durham DH1 5GH.

Duration: Permanent (subject to continuation funding post March 2018)

Salary: CACD Grade 5 – 5a £22,040.73 to £23,373.42

 

Role purpose:  To process and submit Debt Relief Order applications on behalf of clients referred into the unit by Citizens Advice Network.

Recent or ongoing experience in delivering specialist debt casework is required and current Debt Relief Order Intermediary Status is desirable.  Consideration will be given to applicants who are not Approved Intermediaries but have the Money Advice Service Giving Good Debt Advice Accreditation or equivalent.

Please note we do not accept CV’s

 

Closing date: 2nd March 10am

Interviews:  6th March

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

Download application pack

Administrator

Hours: 37.5 hours per week

Location: Permanent (subject to continuation funding post March 2018)

Duration: Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH

An exciting role has become available for an administrator to provide support to our Debt Relief Order Unit (DRO).

Salary CACD Grade 2a -2 £15,407 – £17,602

Context of role – The role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients and Local Citizens Advice on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

 

If you:

  • Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
  • Enjoy working on detailed and repetitive tasks
  • Can manage your time effectively
  • Complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

 

Then this could be the role for you.

 

To download an application pack please visit our website http://citizensadvicecd.org.uk

Closing date 10am on 9th March

Interviews to be held 13th March

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

Download application pack