Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Experienced Debt Caseworker
Administrator

Experienced Debt Caseworker

Hours: 37 hours per week

Location: County Durham

Duration: Permenant

Salary CACD grade 5a- 5 £22,261 – 23,607

 

 

 

This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing debt team based in County Durham. We understand giving debt advice can be a daunting experience, as you are experienced in this area you can offer reassurance that a solution is out there. We are committed to providing debt solutions and support to clients within our community.

 

What to expect:

 

As one of our qualified specialist debt advisors you will have experience providing specialist debt advice to clients both face to face and on the telephone. You will gain valuable experience working within the aims and principles of the Citizens Advice Service, AQS & Money Advice Service quality standards. You will join our team of experts paving the way to give empathy and support to help clients overcome their debt problems.

 

As a debt advisor you will need to have excellent communication skills, the ability to work in a busy environment and be able to analyse problems in order to provide solutions. Supporting and advising vulnerable individuals. This is a highly motivated role and challenging role therefore an element of emotional resilience is needed.

 

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

 

Our excellent management team are the leaders within our organisation and they are waiting for you to join us.

 

If you would like to help create a society free from debt and make a real difference download your application pack today.

Closing date: 27th July 10am

Interviews will take place week commencing 6th August

What we offer:

There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

 

 

 

 

Download application pack

Administrator

Hours: 37.5

Location: Armstrong House County Durham

Duration: Permanent (subject to continuation funding post March 2019)

 

Salary – £15,407 – £17,602 per year

 

 

Come and join our team in County Durham. An exciting role has become available for an administrator to provide support to our Debt Relief Order Unit (DRO).

 

Context of role – The role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients and Local Citizens Advice on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

 

If you:

  • Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
  • Enjoy working on detailed and repetitive tasks
  • Can manage your time effectively
  • Complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

 

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

 

To download an application pack please visit our website http://citizensadvicecd.org.uk

Closing date: 29th June 10am.

Interviews to be held week commencing 2nd July

What we offer:

There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack