Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Debt Caseworker
Advice Coordinator

Debt Caseworker

Hours: 37 Hours

Location: Chester le Street & Durham City

Duration: Fixed Term until 31/3/18 (subject to continuation funding beyond this date)

Debt Caseworker

Hours:  37 hours per week

Location: Chester le Street & Durham City.

Salary – £22,261 to £23,607 p/a with debt casework experience

Salary – £20,708 to £22,261 p/a as a trainee debt caseworker

Duration – Fixed Term until 30/3/18 (Subject to continuation funding beyond this date)

The successful candidate will ideally need to demonstrate recent and ongoing experience in delivering specialist debt casework to a high standard.  The successful candidate will need to evidence competence in meeting the Money Advice Service Giving Good Debt Advice Accreditation up to and including Court Representation Level, or be willing to work towards achieving the accreditation.

We are willing to consider applications from advisers with no debt casework experience who would start on a trainee salary grade and work towards achieving the MAS GGDA competence and accreditation.

Role Purpose/Key work areas & tasks: Providing specialist debt advice and casework to clients both face to face and on the telephone within the aims and principles of the Citizens Advice Service and to AQS & Money Advice Service quality standards, ensuring that contract terms and targets are met at all times.

To download an application pack please click on the link below.

 Closing date for applications: 1 December 2017 – 10am

Interviews: 7 December 2017

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

 

Download application pack

Advice Coordinator

Hours: 15 - 22 hours

Location: Stanley

Duration: Permanent

CITIZENS ADVICE COUNTY DURHAM

VACANCY

Role: Advice Coordinator

Contracted Hours – 15-22 hours per week

Salary – CACD Grade 5a-5 £22,261 to £23,607

Location – Stanley

Duration – Permanent

Role purpose:  Responsible to the Client Services Manager.  The post holder will provide Advice Session Supervision to volunteer staff at a busy advice service.

Key Tasks:

  • Supervising volunteers
  • Monitoring quality of advice,
  • Ensure sufficient staffing levels for the sessions
  • Prepare volunteer staffing rota.

 

To download an application pack please click on the link below

 Please note we do not accept CV’s

Closing date: 1 December 2017 – 10am

Interviews:  8 December 2017

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

 

 

 

 

 

Download application pack