Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Experienced Debt Caseworker
Social Media Coordinator
Debt Caseworker
Advice Coordinator
Employability and Training Officer
Supervisor Support Officer

Experienced Debt Caseworker

Hours: 37 hours per week

Location: County Durham

Duration: Permenant

Salary CACD grade 5a- 5 £22,261 – 23,607

 

This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing debt team based in County Durham. We understand giving debt advice can be a daunting experience, as you are experienced in this area you can offer reassurance that a solution is out there. We are committed to providing debt solutions and support to clients within our community.

 

What to expect:

 

As one of our qualified specialist debt advisors you will have experience providing specialist debt advice to clients both face to face and on the telephone. You will gain valuable experience working within the aims and principles of the Citizens Advice Service, AQS & Money Advice Service quality standards. You will join our team of experts paving the way to give empathy and support to help clients overcome their debt problems.

 

As a debt advisor you will need to have excellent communication skills, the ability to work in a busy environment and be able to analyse problems in order to provide solutions. Supporting and advising vulnerable individuals. This is a highly motivated role and challenging role therefore an element of emotional resilience is needed.

 

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

 

Our excellent management team are the leaders within our organisation and they are waiting for you to join us.

 

If you would like to help create a society free from debt and make a real difference download your application pack today.

Closing date: 27th August 10am

Interview date to be confirmed

If you have applied previously you need not apply again.

What we offer:

There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

 

 

 

 

Download application pack

Social Media Coordinator

Hours: Minimum of 6 hours per week

Location: County Durham wide

Duration: Ongoing voluntary role

Are you passionate about social media?

Are you a fan of Twitter, tweeting your posts and blogging about your latest project, or perhaps you’re a Facebook fan posting your messages about your day?

Are you always at the ready to capture those great moments and opportunities with your smartphone?

If you are then we are looking for you to join our team at Citizens Advice County Durham.

 

We would like you to do what you do best and get posting for us.

This is a voluntary role, if you are building a portfolio or gaining experience this is a prefect opportunity for you.

Get in touch if you are interested on:

Rachel.glasspool@citizensadvicecd.org.uk


Debt Caseworker

Hours: 22.5 - 37.5 per week

Location: Armstrong House, Abbeywood Business park, Coutny Durham, DH1 5GH

Duration: Permanent (subject to continuation funding post March 2019)

Salary – CACD Grade 4a – £20,708 pro rata per annum

This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Debt Relief Order Unit in County Durham.
We are committed to providing support to clients within our community and across
England and Wales.
If you have a background in advice then this role will give you the job satisfaction and the reward you are looking for.

What to expect from the role: To process and prepare Debt Relief Order applications on behalf of clients referred into the unit by Citizens Advice Network.
Recent or ongoing experience in advice is required and Debt Relief Order Intermediary Status is desirable. Consideration will be given to applicants who are not Approved Intermediaries but have the Money Advice Service Giving Good Debt Advice Accreditation or equivalent.

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

Please note we do not accept CV’s

Closing date: 31st August 2018
Interviews: W/C 3rd September 2018

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

Download application pack

Advice Coordinator

Hours: 15 hours per week

Location: Stanley, The Venue, Wear Road, Stanley, DH9 6LU

Duration: Permenant

We have a great opportunity for you to join one of the leading charities in the UK. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in Stanley. This role will focus on supporting staff and volunteers. You will provide solutions to problems clients in our community face. If you want to make a difference this is the role for you.

Salary – CACD Grade 5a-5 £22,261 to £23,607 Pro rata

Role purpose: Responsible to the Client Services Manager. The post holder will provide Advice Session Supervision to volunteer staff at a busy advice service

Key Tasks:

  • Supervising volunteers
  • Monitoring quality of advice,
  • Ensure sufficient staffing levels for the session
  • Prepare volunteer staffing rota.

 

Please note we do not accept CV’s

 

Closing date: 16th August 2018 9am

Interviews: 17th August 2018

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

Employability and Training Officer

Hours: 30 Hours per week

Location: County Durham with travel to other sites

Duration: Fixed term contract funded up until July 2021

Salary CACD Grade 4: £22,261 per annum, pro rata

This post is funded through ESF/Youth Employment Initiative (YEI) as part of the 2014-2020 European Structural and Investment Funds Growth Programme in England.

Citizens Advice County Durham are a partner of DurhamWorks. DurhamWorks is a dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment or training. It offers a complete package of support to help young people reach their potential. As a partner Citizens Advice County Durham delivers ACT DurhamWorks, combining our own adviceline call training with employability & confidence building skills, we adapt our programme to meet the needs of the individual helping the participant to progress into work, training, education or further support.

 

About the role

The aim of the role is to deliver the ACT DurhamWorks programme in one of 3 locations in County Durham ensuring successful delivery of CACD training combined with employability skills & confidence building while providing an effective, motivational & inspiring service to participants assisting in positive progression of each individual participant.

 

Please note we do not accept CV’s

 

Closing date: 4th September 2018 9am

Interviews: 6th & 11th September 2018

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

 

What we offer:

There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

Supervisor Support Officer

Hours: 30 Hours per week

Location: County Durham with travel to other sites

Duration: Fixed term contract funded up until July 2021

Salary CACD Grade 4: £22,261 per annum, pro rata

This post is funded through ESF/Youth Employment Initiative (YEI) as part of the 2014-2020 European Structural and Investment Funds Growth Programme in England.

Citizens Advice County Durham are a partner of DurhamWorks. DurhamWorks is a dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment or training. It offers a complete package of support to help young people reach their potential. As a partner Citizens Advice County Durham delivers ACT DurhamWorks, combining our own adviceline call training with employability & confidence building skills, we adapt our programme to meet the needs of the individual helping the participant to progress into work, training, education or further support.

 

About the role

The aim of the role is to deliver the ACT DurhamWorks programme in one of 3 locations in County Durham building participant confidence, employability skills & life skills in a working environment while providing an effective, motivational & inspiring service to participants assisting in positive progression of each individual.

Please note we do not accept CV’s

 

Closing date: 4th September 2018 9am

Interviews: 6th & 11th September 2018

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

 

What we offer:

There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme and more.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack